Frequently Asked Questions

Shipping & Delivery

How long will it take to receive my order?

Do you ship world wide?

How much does shipping cost?

How do I track the status of my order?

Customer Service

How can I contact Imouri?

What is your fabric material like?

How should I wash and dry my shirt(s)?

Where can I find sizing information?

Does Imouri offer collaboration, partnership or sponsorship opportunities?

Online Orders

I placed an order. Why have I not received a tracking code yet?

I entered the wrong shipping address on accident! What should I do?

I ordered the wrong size on accident! What should I do?

What is Sezzle? How do I pay using it?

Do you have a storefront?

Can I cancel my order?

Returns, Refunds & Exchanges

How do I return or exchange an item?

Do you offer refunds?

My shirt doesn't fit. Can I exchange it for a new size?

My order never arrived! What should I do?

I received a defective shirt.

About Us

How long has Imouri been around for?

Where is Imouri located?

Who is Imouri-Chan?