FREQUENTLY ASKED QUESTIONS
Find answers to the questions we get asked the most! Need further assistance? No worries! Get in touch with us here.
SHIPPING & DELIVERY
How do I track the status of my order?
After your item(s) have been made and a shipping label has been created, a tracking code will automatically be sent to you via text or email, whichever was used at checkout. You can then use that code to track exactly where your order stands!
How long will it take to receive my order?
We ship Worldwide! FREE SHIPPING on order $100 or more to USA & CA (except during site wide sale periods). We custom make every order in-house. Please allow 3 to 5 business days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times are as follows:
United States: Avg. 3 - 5 business days (after fulfillment).
Canada: Avg. 7 - 10 business days (after fulfillment).
United Kingdom: Avg. 7 - 14 business days (after fulfillment).
Australia: Avg. 14 - 20 business days (after fulfillment).
Rest of the world: Avg. 15 - 25 business days (after fulfillment).
How much does shipping cost?
All USA & CA orders of $100.00 or more are automatically eligible for free shipping (except during site wide sale periods). All other orders are subject to shipping charges. Our shipping costs are typically very low and are calculated by three main factors:
The total weight of your order.
Where your order is being sent to.
How quickly you want to receive your order (i.e. standard or expedited).
To find out exactly how much shipping might cost you, add a product to your cart and start the checkout process. Enter your shipping address and a rate will be calculated for you. You can then decide if you want to continue checking out.
Do you ship world wide?
Yes! If you have an address, more than likely we can ship there - regardless of where you are in the world!
Can I cancel my order?
Yes, contact firstname.lastname@example.org within 24 hours of placing your order with the subject line "Cancel Request" and we'll do our best to accommodate that for you. Anything beyond 24 hours, unfortunately, cannot be gauranteed as we try to fulfill orders as quickly as possible.
What forms of payment do you accept on your store?
We accept all major credit card providers, in addition to, PayPal, Google Pay, Apple Pay, Meta Pay & Shop Pay (in full or in installments).
I entered the wrong size on accident! What should I do?
No worries, we understand this can happen. Please email email@example.com within 24 hours of placing the order and include the subject line "URGENT" along with your order number and the new size(s) you would like to update your order to. We'll do our best to accommodate your request.
My order is shipping to the wrong address!
No worries, we understand this can happen. Please email firstname.lastname@example.org within 48 hours of placing the order and include the subject line "URGENT" along with your order number and the new shipping address you would like to update your to. If the order has not yet shipped, we will update that for you.
My order never arrived! Why have I not received it?
The first action you would need to take is by going to or calling your local post office and presenting them the tracking code you received from us so that they can follow up with your order and check on where it may have been misplaced. More than likely it may have been accidentally left with the wrong person or it may have been returned to the closest post office for holding. In very rare instances, an order could have been missed in our system our fulfillment in process. Please email email@example.com with the subject line "Order Never Arrived" and we'll get ot the bottom of the issue at hand.
RETURNS, REFUNDS & EXCHANGES
My order arrived damaged. Can you do anything for me?
Yes, of course! We're so sorry to hear this. If you've received a samaged or defective product, please contact firstname.lastname@example.org ASAP and attach a picture of your issue. Once verified, we will immediately send a replacement out to you.
Can I return an item?
Our return policy lasts 30 days. If 30 days have gone by from the your item(s) arrived, unfortunately we cannot offer you a return and can only be issued if you received the wrong shirt or a damaged shirt.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please contact email@example.com with the subject line "Return Request" to begin your return request. If accepted, we will send you a return label that can be used to ship your item(s) back to our office.
How can I make an exchange for a new size?
If it's been 30 days or less since your order arrived, you can contact firstname.lastname@example.org with the subject line "Size Exchange". We'll send over instructions from there on how you can quickly and esily swap your size out!
Do you have a physical store front location?
Unfortunately, not yet - maybe one day! At this time we are an online only store, however you can find us in person at many different conventions across the United States & Canada each year.
Who is Imouri-Chan?
Imouri-Chan is our original character created for the brand in 2019. The majority of our designs revolve around her, as she represents our ideals of being original, inspiring and a little bit silly. Learn more about her here!
Where is Imouri located?
We're based in New York! The majority of our orders will ship from our New York office, but with the help of some of our fulfillment partners, you may see a different shipping address on orders occasionally depending on the product.
How long has Imouri been in business for?
We have been creating Original Anime Streetwear since 2015. Originally under a different name in the beginning creating only t-shirts, we underwent a rebranding process and vastly expanded our product line in 2019 and haven't looked back since!
I just received my clothing! How should I wash it?
We always recommend flipping any of our clothing with graphics inside-out prior to washing, as this will help prevent fading over time of the colors. You can wash on a hot or cold cycle, however, we recommend a cool or hang dry for the best results in product longevity.
Is your clothing US or EURO/ASIA sized?
All of our clothing is based on standard US sizing. Almost every single one of our products is unisex. Most products are a regular fit unless otherwise stated in the product description.
Where can I find size charts for your products?
Great question! We have detailed size charts for each of our individual products on their respective product page. Next time you're looking at one of our products, just scroll down until you see the text "Size Chart". Click that and a size chart will pop up for you.
Does Imouri offer collaborations, partnerships or sponsorship opportunities?
Yes! We're always looking to work with prospective brand ambassadors and other businesses in a way that makes sense for both parties. To apply to be a Brand Ambassador for our Imouri X You program, please visit this link. For all other business inquiries, please contact email@example.com
How can I contact Imouri?
We're really easy to reach and try our best to respond same day for emails with "URGENT" in the subject line or within 3-5 business days of receiving any other message. We will ALWAYS get back to you, so please wait for a response, one will come! Click the "Message Us" button on the contact page of our website to directly chat with one of us if we're available. Please direct all order related inquiries to, firstname.lastname@example.org. For all other inquiries, please email email@example.com.